Account Control and Data Deletion Policy
This Account Control and Data Deletion Policy explains how users of Manix Elite may request access, modification, or deletion of their personal data held by Manix Limited.
1. Your Rights Over Your Data
As a user of Manix Elite, you have full control over your personal information. At any time, you may request to:
- Access the personal data we hold about you
- Correct or update inaccurate information
- Delete part of your data
- Delete all of your data
- Deactivate or permanently close your account
These rights apply to all personal information collected through the Manix Elite app and related services.
2. How to Submit a Data Request
To exercise any of your data rights, you may contact us directly by email.
Please send your request to:
Email: manish@tank-group.com
In your message, please include:
- Your full name
- The email address or phone number linked to your account
- A clear description of your request (e.g., “delete my account,” “delete my transaction history,” etc.)
This helps us verify your identity and process your request accurately.
3. Types of Requests You Can Make
You may request any of the following:
a) Partial Data Deletion
You can request deletion of specific types of data, such as:
- Transaction history
- Profile details
- Marketing preferences
- Contact information
- Saved preferences
Where possible, we will delete only the data you specify while keeping your account active.
b) Full Account and Data Deletion
You may request complete deletion of:
- Your account
- All personal information associated with it
- All loyalty program records
Once this request is processed:
- Your account will be permanently closed
- Your points or rewards balance will be lost
- Deleted data cannot be recovered
4. Processing Time
We aim to respond to all data-related requests within 7–14 business days.
In some cases, additional time may be required if:
- Further identity verification is needed
- The request is complex
- Legal or security reviews are required
You will be informed if an extension is necessary.
5. Verification of Identity
To protect your privacy and security, we may ask you to verify your identity before processing any request.
This may include confirming:
- Your registered email address
- Phone number
- Recent account activity
Requests cannot be processed without proper verification
6. Situations Where Data May Be Retained
Even after a deletion request, certain information may be retained if required for:
- Legal obligations
- Fraud prevention
- Financial or tax records
- Dispute resolution
- Security purposes
Any retained data will be stored only for as long as legally necessary.
7. Withdrawal of Consent
Once your data deletion request has been completed, we will send a confirmation email notifying you that:
- The requested data has been removed, or
- Your account has been fully deleted
8. Confirmation of Deletion
If you previously gave consent for data processing (such as marketing communications), you may withdraw that consent at any time by emailing us at:
manish@tank-group.com
9. Changes to This Policy
We may update this Account Control and Data Deletion Policy from time to time.
Any changes will be posted within the App and will take effect from the updated Effective Date.
10. Contact Information
For any questions regarding this policy or to submit a request, please contact:
Merchant Name: Manix Limited
Program Name: Manix Elite
Email: manish@tank-group.com
Phone: 733897459
Address: 001122
Acknowledgment
By using the Manix Elite App, you acknowledge that you understand your rights to access, modify, and delete your personal data as described in this policy.